Shipping policy
Here is a Shopify‑ready version of your shipping policy tailored for a Europe‑based brand using Printful. It fits nicely into Shopify’s standard “Shipping policy” page and complements Shopify’s built‑in shipping settings.
Shipping policy
1. How we ship
We work with a print‑on‑demand partner (Printful) that produces and ships orders on our behalf. Your items are made to order and then shipped directly from the closest available fulfillment center (EU or non‑EU, depending on stock and routing).
We currently ship to EU member states and many other international destinations supported by our fulfillment partner. Available destinations at checkout are always up to date with our current shipping coverage.
2. Order processing times
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Standard processing time is usually 2–6 business days before shipment for most products.
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During busy periods (holidays, special drops, sales), processing may take a bit longer.
Once your order has been handed over to the carrier, you will receive an automatic shipping confirmation email from Shopify with your tracking details (where tracking is available).
3. Estimated delivery times
The estimates below refer to transit time only (after processing) and are not guaranteed. They are based on typical performance of our carriers and Printful’s experience.
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European Union (EU): approx. 4–10 business days after shipment.
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EFTA countries (Norway, Switzerland, Iceland, Liechtenstein): approx. 5–9 business days after shipment.
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United States and Canada: approx. 3–10 business days after shipment.
Delays can occur because of customs, carrier backlogs, or events outside our control (e.g. strikes, extreme weather, holiday peaks).
4. Shipping rates on Shopify
Shipping costs are calculated at checkout in Shopify based on:
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Destination (EU, UK, EFTA, rest of world)
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Product type and category (e.g. apparel, wall art, accessories)
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Quantity/weight of items in your order
Our shipping fees are aligned with Printful’s flat‑rate structure and regional zones, then configured in Shopify’s Shipping and delivery settings so the rate you see at checkout matches what we are charged for fulfillment and shipping.
You will always see the final shipping cost before you complete your order.
In some cases, items in the same order may ship in multiple packages (for example if they come from different fulfillment centers or use different packaging). You will not be charged extra beyond what is clearly displayed at checkout.
5. EU VAT, customs and import fees
Orders shipped within the EU
For orders fulfilled and shipped from an EU facility to an EU address, EU VAT applies according to current rules and the destination country’s VAT rate or our VAT registration status.
VAT is calculated on the product price plus shipping and any applicable services, minus discounts, in line with EU requirements.
Orders shipped from outside the EU to an EU address
Some products for EU customers may be fulfilled from non‑EU facilities (e.g. US warehouses) depending on availability.
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For shipments to EU customers up to 150 EUR intrinsic value, the destination country’s VAT may be charged under the EU’s e‑commerce VAT rules.
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For shipments over 150 EUR, customs duties and VAT may be applied by the destination country’s customs. The recipient may need to pay these charges to the carrier or customs before delivery.
Unless explicitly stated at checkout, such import VAT, customs duties, and handling fees are not collected by us in Shopify and are the customer’s responsibility.
6. Non‑EU international shipments
For orders shipped outside the EU (for example to the UK, EFTA countries, US, or other regions), your local customs authorities may apply import VAT, duties, and handling fees when the parcel enters your country.
These additional costs are not included in our product prices or standard shipping rates unless clearly indicated at checkout. Please check your local import rules; by placing an order, you accept responsibility for any such charges necessary to complete delivery.
7. Addresses, failed deliveries and returns to sender
Please double‑check that your shipping address is complete and correct before checking out in Shopify.
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If a shipment cannot be delivered because of an incorrect/incomplete address, refusal, or repeated failed delivery attempts, the package may be returned to our fulfillment partner.
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In such cases, we can reship the order to a corrected address; additional shipping charges may apply.
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If reshipping is not possible, we will handle the case following our refund and returns policy, taking into account the condition of the returned items and our costs.
8. Split shipments
Your order might arrive in more than one package if:
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It contains products fulfilled from different locations, or
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Some items are ready to ship earlier than others.
You will receive separate tracking links for each shipment where available, but you will only pay the shipping fee shown at checkout for the entire order.
9. Tracking
Most orders are shipped with a trackable method. Tracking availability depends on destination and service level.
Tracking information is sent automatically to the email address you used at checkout as soon as your order has shipped. If your tracking link does not update for an extended period, please reach out so we can investigate with our fulfillment partner and the carrier.
10. Delays, lost or damaged shipments
Delays
Transit times are estimates. Carriers and customs can occasionally experience delays that are beyond our control. We generally consider a package significantly delayed if:
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EU orders have not arrived within 30 days after shipment, or
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Non‑EU international orders have not arrived within 45 days after shipment,
and carrier tracking shows no recent movement.
Lost packages
If your package appears lost in transit, contact us within a reasonable time (for example within 30 days from the last tracking update). We will open an investigation with our fulfillment partner and the carrier and, where appropriate, arrange a replacement or other solution according to our store policies and consumer law.
Damaged items
If you receive damaged items, please contact us as soon as possible with:
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Your order number
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Clear photos of the damaged product and packaging
After review with our fulfillment partner, if the damage is confirmed to have occurred during production or shipping, we will send a replacement at no additional cost.
11. Your EU consumer rights
This shipping policy is designed to comply with key EU consumer rules on transparency in pricing, VAT, customs, and delivery information.
Your statutory rights under EU and national consumer protection law (including rights regarding non‑conforming goods and withdrawal where applicable) are not limited by this policy.